At Original Sisters' Art, we take great pride in ensuring that our original art reach you in perfect condition, no matter where you are in the world. 

Processing Times

Ready-to-Ship Items: Orders are carefully packaged and dispatched within 1–3 business days.

Made-to-Order & Custom Commissions: 

Oil paintings — production 3–10 days (exact timeframe specified in the product description). Oil paint takes up to 2 weeks to dry — we ship as soon as it is fully dry.

Acrylic paintings — production 3–9 days (exact timeframe specified in the product description), ships 2–3 days after completion.

Estimated Delivery Times

We ship worldwide from our studio in Ukraine and offer two shipping options to suit your needs:

Standard Shipping — We partner with Ukrposhta.

Once the package reaches your country, it is handled and delivered by your local national postal service (for example, USPS in the United States, Canada Post in Canada, or Royal Mail in the UK).

Estimated delivery times to major destinations:

  • 🇺🇸 United States: 7–16 business days
  • 🇨🇦 Canada: 10–21 business days
  • 🇪🇺 Europe: 5–14 business days
  • Rest of the World: 8–25 business days

🚀 Express Shipping (DHL / FedEx / UPS / Nova Poshta Global):

  • If you need your order sooner, we offer Express Delivery for an additional fee.
  • Delivery time: 3–8 business days worldwide.
  • For express shipping, please contact us for a personalized quote.

Worldwide Shipping and Order Tracking

We have years of experience shipping delicate artworks to over 30 countries worldwide. Every shipment includes a tracking number. You will receive a confirmation email with tracking details as soon as your order is on its way.

Secure Packaging

Paintings: Placed between pieces of foam board or hardboard, forming a "sandwich," and shipped in specialized protective boxes to ensure they arrive in gallery condition.

Customs, Duties and Taxes

We ship via Ukrposhta, which allows us to prepay customs and import duties for shipments to the United States — meaning no additional fees upon delivery for US buyers.

For other destinations, where duty prepayment is not available: if your order is a gift, please let us know at checkout. We will mark the parcel as a "Gift".

For some destination countries or order values, local customs regulations may still apply. In such cases, any applicable duties or import taxes are the responsibility of the buyer.

Damages and Lost Packages

In the rare event that your item arrives damaged, please contact us within 3 days of delivery with photos of the packaging and the item. We will work with you to find a solution, whether it's a replacement or a full refund.

If the package is lost due to the postal service's fault, you will receive a 100% refund.